FAQ

 

What is 84444.com?
 
84444.com is a do-it-yourself text message solution that offers both interactive and broadcast text messaging. Users can be up and running within minutes.
 
 
Who uses 84444.com?
 
84444.com has a wide variety of users. Some of the largest users of our mobile marketing services are advertising agencies and radio stations. There are also a lot of auto dealers, nightclubs, retailers, schools and universities, and newspapers. The most common applications are sweepstakes, coupons, and mobile alerts.
 
 
What is the difference between interactive and broadcast text messaging?
 
Interactive programs involve sending a keyword to the short code 84444 and getting a response message back immediately. Broadcast programs involve your sending a simultaneous text message to a large database of users.
 
 
Are any messages FREE?
 
Yes, inbound messages are free.  We do not count inbound or received messages against the message count of your plan.  Only outbound messages (messages that our system sends) are counted against your message plan.
 
What is a short code?
 
A short code is a promotional, usually five-digit number, that acts as the cell phone number. A short code is established for promotional text messaging.
 
 
Can I get my own short code and what is a shared short code?
 
Yes, you could get your own short code, but they are quite expensive. The cost for a standard short code is $500 per month and is $1000 per month for a vanity short code. A vanity short code is a more memorable number; 84444 is a vanity short code, because it’s so easy to remember.
 
In addition to the monthly cost, there is a start up cost of several thousand dollars plus several weeks of work to get a new short code. The technology behind 84444.com can support other short codes, but most people opt to use the shared short code technology.
 
 
What is a keyword?
 
A keyword is the word that is sent to 84444 that identifies your service. For example, text RESULTS to 84444.  Keywords are not case-sensitive, therefore it doesn't matter if you capitalize some, all or none of the letters of the keyword.  When advertising a keyword we recommend capitalizing the keyword in your advertisement so that it stands out.   
 
Who owns the keyword?
 
You can use the keyword for as long as you continue to pay for the keyword on a monthly basis.
 
 
I want to purchase a package that contains one keyword. What if I need more than one keyword?
 
84444.com allows for you to purchase additional keywords for $20 each per month.
 
 
How can I re-use a keyword for another service and/or campaign
 
In the case in which you have a keyword that is currently being used for an active campaign and you want to use that keyword for a different service or campaign, you need to do the following:
  First click on My Services, check the box of the campaign that contains the keyword you want to re-use. 
  Click the "End Service" button at the bottom of the page
Your keyword can now be used again in a new service.
 
 
How do I remove a keyword
 
If you would like to remove a keyword from your account: 
  First click on My Services, check the box of the campaign that contains the keyword you want to remove.
  Click the "End Service" button at the bottom of the page. 
  Then, click on My Dashboard
  Click on My Keywords
  Find the keyword you want to remove and click Release
 
 
What are the advantages and disadvantages to a shared short code?
 
The advantage is cost. 84444.com has already paid for all the start-up and monthly costs for the shared short code and many organizations use the same short code.
 
The only disadvantage is that no two users can use the same keyword. It is possible, although unlikely, that the keyword you request is already being used by another organization.
 
 
Who has ownership rights to the database?
 
The great advantage to mobile marketing is the database that you create. You own the database and 84444.com has no rights to the database. The database will never be re-sold or used for any purposes other than your own.
 
 
I need to keep more than one database of my users. Can 84444.com do this?
 
Yes, you can maintain multiple databases for different promotions, regions, clients or any other purpose.
 
 
How many messages are sent per minute?
 
That’s mostly up to the carriers. 84444.com will pass off the messages to the carrier. The carriers are companies such as Verizon and AT&T Wireless. Once the messages are delivered to the carrier, it is up to the carrier to deliver them. It is our experience that most messages are received by the recipient in a matter of seconds.
 
 
Is there a start-up cost or monthly cost for 84444.com?
 
There are absolutely no start-up costs for 84444.com. Check out the 84444.com pricing page for the packages available.
 
I am new to this and don’t know what size package to buy. What if I need more text messages?
 
If you exceed your allotted text messages and are paying by credit card or PayPal, 84444.com will continue to run your promotion through an overage package. If you are paying by some other means, we will bill you accordingly for the overage. Overage texts are charged in buckets of 500 messages per month for $50.00 each.
 
 
What if I don’t use all of the text messages?
 
Text messages acquired in your overage-package are carried over to future months, although text messages in your original package do not.
 
 
Does 84444.com work off of a calendar month?
 
No, 84444.com works off of your anniversary date, or the date that you signed up.
 
 
How do I cancel the service when the promotion is over?
 
Simply email 84444.com and we’ll cancel the program at the conclusion on the anniversary date assuming at least seven days prior notice.
 
 
What is an “opt-in?”
 
It is required that you have some form of opt-in from the members of your database. The opt-in process confirms that you are not sending SPAM to cell phones.
 
 
How do I create the opt-in database?
 
Most marketers use an interactive text message program to create an opt-in database. Other times, there may be a registration process via your web site or at your location.
 
It is important that if you use a registration process other than an interactive text message that you maintain the necessary documentation to validate the opt-in. 
 
The opt-in process is actually what makes mobile marketing so effective. It means that a consumer has elected to receive your messages.
 
 
Can I just buy a list of phone numbers that permit text message advertisements?
 
No, just because somebody has chosen to opt-in to receive text messages from one organization does not mean that another organization can send messages to them. If you are buying a list from a third party source, you are taking a big risk. If 84444.com finds out that you are using a list of cell phone numbers that have not opted-in to your specific promotion, your account and program will immediately be terminated without refund.
 
 
Will it cost the recipient to receive my text message?
 
It probably will not cost them anything. The vast majority of people who will opt-in to receive your text messages will have some kind of a text message plan with their carriers. While the receipt of your text message will count towards their total messages permitted with their carrier, it is unlikely that there will be a cost to the consumer unless the consumer has exceeded his/her monthly message limits.
 
Recently, there’s been a lot of publicity about the cost to receive a text message, but this only applies to those people who don’t have a text message bucket plan of some kind and this is a very small minority. Nevertheless, it’s important that you have a legitimate opt-in from your recipients; they could get quite upset if they are hit with up to a 20 cent per text message fee to receive messages from you.
 
 
How long can a text message be?
 
160 characters is the limit per text message for all carriers in the United States. You can choose to send a text message that is greater than 160 characters in length, but such a message will need to be continued on a second text message.
 
 
How can I confirm that a text message was received?
 
Unfortunately, the carriers do not provide reporting on the receipt of text messages. While we can confirm that a text message was handed off to the carrier, we cannot confirm that each text message was received.
 
 
A member of my database did not receive the text message. Why not?
 
The most common reason that a text message was not received is that the recipient’s cell phone was turned off at the time that the carrier sent the message. It is also possible that the recipient was outside of an area where the carrier service was available. Finally, it is possible that the member has service with a carrier that does not participate in the short code business.
 
 
What carriers does 84444.com work with?
 
For traditional HTTP-sent text messages, 84444.com works with the following carriers: Alltel; AT&T; Boost; Cellular One; Centennial; Cincinnati Bell; Cingular; Cricket/Leap; Nextel; Sprint; T-Mobile; U.S. Cellular; Verizon; Virgin.
 
 
If a carrier is not listed here, does that mean that we can’t include them on our database?
 
If a carrier is not included here, it’s probably because they are a third-tier carrier that does not participate in the short code system. There is, however, still a possibility that we can reach these users through the SMTP (email to cell phone) protocol known at 84444.com as Economy Bulk Delivery.
 
 
What is Budget Bulk Delivery, or SMTP service?
 
84444.com’s Budget Bulk Delivery service sends messages to cell phones via email rather than through traditional text messaging. This service is cheaper, but less reliable than our Premier Delivery service.  
 
Read our blog for more details on Budget Bulk Delivery (SMTP) services.
 
 
How can a consumer opt-out of the service?
 
It is required by law that we remove users from the database when they choose to opt-out. A recipient can opt-out by sending a return text message with the word STOP in the text.
 
 
Some other bulk SMS services say that I need to know the carrier of each of the cell phone numbers in the database. Is this true?
 
No, the cell phone carrier is not required to be provided with 84444.com. If it’s an interactive text message program, 84444.com recognizes the carrier when the consumer first participates. If it’s a broadcast text message program, 84444.com does a database inquiry service on a large cell phone database prior to sending the first text message to them.
 
Unlike some other providers, we do not charge anything additional for this database inquiry service.
 
 
Can 84444.com send messages internationally?
 
Currently, we support text message delivery only in the United States and its territories.
 
 
What if I send a broadcast text message and somebody hits “reply” and sends a message back to us?
 
On rare occasions, this can occur. Keep in mind that 84444 is a shared short code so if somebody replies to a broadcast text message, we may not know which customer the reply is intended for. The way to solve this is to say “do not reply to this message” in your broadcast message. 
 
If you do want to receive replies back from those you send broadcast messages to, this can be accommodated. The consumer’s reply message, however, must begin with your specific keyword and then the message sent. This will enable 84444.com to know that this reply message was intended for you. You will then be able to read these messages on the web site.
 
 
What reporting data will I receive from 84444.com?
 
84444.com’s online reporting system includes the following data: date; time; cell phone number; carrier; message received; correct or incorrect answer.
 
 
How quickly can I get started with 84444.com?
 
Upon receipt of payment, you can get started. If you use a credit card or PayPal, the approval online is immediate.
 
 
What if I want to pay other than credit card or paypal?
 
84444.com can provide traditional email invoice methods on special request. 
 
 
I am an advertising agency and wish to be a reseller of 84444.com. Can you accommodate this?
 
84444.com was established so that it can create a “white label” site for advertising agencies and other large users with multiple customers. There is an additional initial investment of $2500 for a white label site plus $250 per month.
 
 
Does 84444.com have an affiliate program?
 
Yes, you can become an affiliate of 84444.com and receive a commission for any sales that you make. Our mobile marketing affiliate program is one of the best ways to add additional revenue to your bottom line.
 
Our Privacy Policy
 

 Privacy Policy for 84444.com

The privacy of our visitors to 84444.com is important to us.

At 84444.com, we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit 84444.com, and how we safeguard your information.  We never sell your personal information to third parties.

Log Files
As with most other websites, we collect and use the data contained in log files.  The information in the log files include  your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

Cookies and Web Beacons
We do use cookies to store information, such as your personal preferences when you visit our site.  This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.  

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security.  However, this can affect how you are able to interact with our site as well as other websites.  This could include the inability to login to services or programs, such as logging into forums or accounts.

Deleting cookies does not mean you are permanently opted out of any advertising program.  Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.